Terms & Conditions | Mobile Car CPR

Terms And Conditions

Please read all these Terms and Conditions carefully. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to ensure that they contain all the terms you require and that you are comfortable with their content. If you have any questions or concerns, please feel free to contact us at 07438669343.

Application

These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are Car CPR Limited, a company registered in England and Wales under number 07438669343, with a registered office at 17 Bristol Street, Manchester, M7 4AG, and a contact number of 07438669343 (the Supplier or us or we).
These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

In these Terms and Conditions:
- "Consumer" means an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.
- "Contract" means the legally-binding agreement between you and us for the supply of the Services.
- "Delivery Location" means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order.
- "Durable Medium" means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information and allows the unchanged reproduction of the information stored.
- "Goods" means any goods that we supply to you with the Services, of the number and description as set out in the Order.
- "Order" means the Customer's order for the Services from the Supplier, as submitted following the step-by-step process set out on the Website.
- "Privacy Policy" means the terms that set out how we will deal with confidential and personal information received from you via the Website.
- "Services" means the services advertised on the Website, including any Goods, of the number and description set out in the Order.
- "Website" means our website www.mobilecarcpr.com, on which the Services are advertised.

Services

The description of the Services and any Goods is as set out on the Website, catalogues, brochures, or other forms of advertisement. Any description is for illustrative purposes only, and there may be small discrepancies in the size and color of any Goods supplied.
In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Services which appear on the Website are subject to availability.
We can make changes to the Services, which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer Responsibilities

You must cooperate with us in all matters relating to the Services, provide us and our authorized employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services, and obtain any necessary licenses and consents (unless otherwise agreed).
Failure to comply with the above is a Customer default, which entitles us to suspend the performance of the Services until you remedy it. If you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Personal Information

We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post, and you expressly agree to this.

Basis of Sale

The description of the Services and any Goods on our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted via a call or text, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out through a call or text. Each step allows you to check and amend any errors before confirming the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the Services ordered only when you pay via phone or through text. You must ensure that the Order details are complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e., the Order Confirmation). You may receive an Order Confirmation within a reasonable time after making the Contract, but in any event a confirmation of receipt may not appear straight away or at all. If this is the case, please contact us by email via support@mobilecarcpr.com.
Any quotation or estimate of Fees is valid for a maximum period of 5 minutes from its date unless we expressly withdraw it earlier. No variation of the Contract can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, please inform us so that we can provide you with a different contract with terms more appropriate for you.

Fees and Payment

The fees (Fees) for the Services, the price of any Goods (if not included in the Fees), and any additional delivery or other charges are as set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
Fees and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order, and we can take payment immediately or otherwise before delivery of the Services.

Delivery

We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

In the case of Services, within a reasonable time.
In the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

We do not guarantee specific service times, and in the event of a delay, we do not reduce Fees or offer a refund. Regardless of events beyond our control, if we do not deliver the Services on time, you cannot require us to reduce Fees or charges by an appropriate amount. We do not provide refunds for delays. Regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract as at an end if:

We have refused to deliver the Goods, or
After we have failed to deliver on time, you have specified a later period that is appropriate to the circumstances, and we have not delivered within that period.

If you treat the Contract as at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
If you were entitled to treat the Contract as at an end but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered, and if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such canceled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you, and we will pay the costs of this.
If any Goods form a commercial unit, you cannot cancel or reject the Order for some of those Goods without also canceling or rejecting the Order for the rest of them.
We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man, and the Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs toward your bankruptcy, we can choose, by notice, to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and Cancellation

You can withdraw the Order by telling us before the Contract is made if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
This is a distance contract, which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following goods and services (with no others) in the following circumstances:

Contracts where you have specifically requested a visit from us for the purpose of carrying out urgent repairs or maintenance, except a contract for (a) services in addition to the urgent repairs or maintenance requested or (b) goods other than replacement parts necessarily used in making the repairs or carrying out the maintenance if we supply those services or goods on the occasion of that visit.
Goods that are made to your specifications or are clearly personalized.
Goods that are liable to deteriorate or expire rapidly.

Right to Cancel

Subject to these Terms and Conditions, you can cancel this contract within 10 minutes of booking without giving any reason.
The cancellation period will expire after 10 minutes from the time on which you acquire or a third party, other than the carrier, indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of services only (without goods), the cancellation period will expire 10 minutes from the day the Contract was entered into. In a contract for the supply of goods over time (i.e., subscriptions), the right to cancel will be 10 minutes after the first delivery.
To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g., a phone call). In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Commencement of Services in the Cancellation Period

We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.

Effects of Cancellation in the Cancellation Period

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Payment for Services Commenced During the Cancellation Period

Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract. This amount is in proportion to what has been supplied in comparison with the full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract, or, if the total price were to be excessive, on the basis of the market value of the service that has been supplied, calculated by comparing prices for equivalent services supplied by other traders. You will bear no cost for the supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.

Deduction for Goods Supplied

We may make a deduction from the reimbursement for the loss in the value of any Goods supplied if the loss is the result of unnecessary handling by you (i.e., handling the Goods beyond what is necessary to establish the nature, characteristics, and functioning of the Goods: e.g., it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss, and if that deduction is not made, you must pay us the amount of that loss.

Timing of Reimbursement

If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

14 days after the day we receive back from you any Goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

If we have offered to collect the Goods or if no Goods were supplied as part of the Service, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

Conformity

We have a legal duty to supply the Services in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
Upon delivery, the Services will:

Be of satisfactory quality.
Be reasonably fit for any particular purpose for which you buy the Services, which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract.
Conform to their description.

It is not a failure to conform if the failure has its origin in your materials.
We will immediately, or within a reasonable time, give you the opportunity to exercise your right to require the Services to conform. We will fix the issue by repairing or replacing the Services. In any case, we will use our best endeavors to make good any shortage or non-delivery within 14 days.
In more complex cases, we may need to undertake an investigation and will notify you if there is a delay. We will give you a full refund if we cannot resolve the issue.
In the event of a dispute over the quality or conformity of the Services, we will work in good faith with you to reach a satisfactory resolution. If we are unable to reach an agreement, we may refer the matter to an alternative dispute resolution (ADR) service for resolution.

Faulty Goods

If there is a problem with the Goods:

If you notify us of a problem with the Goods within 10 minutes of delivery, you have a right to reject the Goods and receive a full refund.
If you request a refund after this time, we may offer a partial refund, which takes into account the use you have had from the Goods.
If you request a repair or replacement of the Goods, we will provide a repair or replacement within a reasonable time.

Limitation of Liability

In no event shall we be liable to you for any loss, damage, or injury arising out of or in connection with the Services or Goods provided, including but not limited to any direct, indirect, special, or consequential damages, even if you have been advised of the possibility of such damages.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Communication and Contact Details

If you wish to contact us for any reason, you can reach us via phone at 07438669343 or email at support@mobilecarcpr.com.

Complaints and Feedback

We always welcome feedback from our customers and, while we always use all reasonable endeavors to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
All complaints are to be directed to us via email to support@mobilecarcpr.com.
We endeavor to respond to all complaints within five working days.

Dispute Resolution

We will make all reasonable efforts to resolve any disputes or disagreements between us amicably. In the event that an agreement cannot be reached, both parties agree to engage in mediation or alternative dispute resolution (ADR) before resorting to legal action.
These Terms and Conditions shall be governed by and construed in accordance with English law, and you hereby submit to the exclusive jurisdiction of the English courts.

General

You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions where we reasonably believe your rights will not be affected.
These Terms and Conditions may be varied by us from time to time. Such revised Terms will apply to the Website from the date of publication. Users should check the Terms and Conditions regularly to ensure familiarity with the then-current version.
These Terms and Conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements, or agreements that might have taken place in relation to the Terms and Conditions.